General privacy statement

If we process your personal data, this indicates that we are going to do something with this data, such as:

• Collection
• Recording
• Organization
• Storage
• Adaptation or alteration
• Retrieval
• Consultation
• Use
• Disclosure
• Restriction
• Erasure or destruction.

• Visitors to the Princess Máxima Center website
• Applicants
• Clients
• Contractors
• Other relations of the Máxima Center.

The Princess Máxima Center is responsible for the safe processing of your data and decides which personal data is processed, why and how.

The Princess Máxima Center processes data that you provide, which we receive through websites, newsletters and e-mail messages and from other sources.

Data provided by yourself, such as:

• First and last name
• Date of birth
• Gender
• Residential address
• Telephone number
• Email
• Information from your resume
• Information about your employment history
• Invoices

Information we receive through our websites, newsletters and e-mail messages, such as:

• Information about which device you used to visit our website
• Browsing behaviour on the website, the dates and times of your visit to our website
• The operating system you're using
• Your browser type and IP address
• Your internet service provider
• The internet address of the website from which is linked
• The geolocation
• The data you downloaded from the website

Information we receive from other sources, such as:

• CCTV footage (The use of video surveillance is signposted at the relevant locations)
• Information available from public sources and made public by you, such as on social media and business websites
• Data from the Trade Register of the Chamber of Commerce and from the Land Registry.

The Princess Máxima Center uses this data:

• To verify your identity
• To inform you of news, developments, services and products of the Princess Máxima Center
• To evaluate, investigate and develop our services
• For internal quality purposes
• To operate, secure, customize, and improve our websites
• For marketing/commercial purposes
• For recruitment and selection
• To comply with a legal obligation
• To be able to contact you and respond to your questions and to deal with complaints
• To prevent theft, abuse, destruction or other criminal behavior

In order to be able to legally process your data, a basis from the General Data Protection Regulation (GDPR; Dutch: AVG) is required, such as:

• Necessary for the performance of a contract
• Consent to the processing
• Necessary for compliance with a legal obligation
• Necessary in order to protect vital interests(in emergency situations)
• For the purposes of legitimate interests.

The Princess Máxima Center only shares your data for the purposes described in this Privacy Statement, with the following third parties of the Princess Máxima Center:

• IT management
• Website management
• Website Hosting
• Email communication

The Princess Máxima Center takes the protection and security of your personal data very seriously and takes continuous measures to optimally protect all data against abuse.
To demonstrate compliance to good information security, we as a center are both NEN7510 and ISO27001 certified.
We take technical and organizational measures to protect your data:

• All employees have signed for confidentiality
• All healthcare providers are subject to medical confidentiality
• Only persons who are authorized have access to personal data
• We ensure that the computers are properly secured. We work according to nationally established security standards
• Sometimes it is necessary for the Princess Máxima Center to engage a third party to carry out work. We ensure that this party uses the same level of security and confidentiality as the Máxima
• The website is secured via https

The retention period for personal data will not be longer than is necessary for the purpose of the processing. The Máxima Center keeps your personal data for as long as we consider it necessary to:

• Enable you to make use of the website
• to comply with applicable legislation
• Resolve disputes with parties
• To enable us to carry out our business activities

You have the following rights*:

• Right of information
• Right of access
• Right to erasure
• Right to rectification
• Right to restriction of processing
• Right to data portability

If you want to exercise one of these rights, you can contact the Data Protection Officer of the Máxima Center.

*We will have to verify your identity before your request can be fulfilled.

We use cookies when you visit our website, only functional and analytical cookies. For more information, please visit our cookies page.

We do our best to handle your data with care. However, you may have questions or may be dissatisfied with the way the Princess Máxima Center handles your privacy. What can you do?

• You can contact the Data Protection Officer. This is the person who, independently, supervises the application and compliance with privacy legislation within the Máxima. You can find the contact details below
• You always have the right to submit signals of dissatisfaction to the ombudswomen in the Princess Máxima Center. They can also help you if you want to file a complaint
• Finally, it is also possible to report a complaint to the privacy regulator, the Dutch Data Protection Authority.

Postal address:
Princess Máxima Center for pediatric oncology
C/O Data Protection Officer
P.O. Box 113
3720 AC Bilthoven

T: 088 972 72 72
E: FG@prinsesmaximacentrum.nl

This privacy statement does not apply to third -party websites with referral from our website. The Princess Máxima Center is not liable for the content of these other websites nor for the processing of personal data, cookies and other data by the administrators of these websites. For questions about these other websites you can contact the administrator of the websites in question directly.