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Prinses Máxima Centrum

Frequently asked questions about the corona virus

What measures is the Princess Máxima Center taking? What preparations have been made? We follow developments closely, together with experts from the UMC Utrecht. On this page we answer frequently asked questions by parents and children. We adjust them when the situation requires this.

For specific questions about the situation in the Princess Máxima Center, parents can contact the special corona phonenumber: (088) 972 5123.

I have an appointment in the Princess Máxima Center soon. Is it still on?
If your child is now under treatment, the appointment will go ahead. Appointments in which scans are made (MRI, CT scan, 18FDG-PET/CT scan, 123I-MIBG scan, ultrasound, ultrasound heart, X-rays) will continue as usual. It is possible that other check-ups may be rescheduled. In that case you will receive a message from us. If you don't receive a phone call (from your doctor), your appointment will continue as usual and you and your child are expected at the Máxima. Unless your child has a cold. In that case please contact the doctor's assistant of the outpatient clinic (088) 9725123.

Is my O.R. appointment being rescheduled?
No, all surgeries continue.

My LATER clinic appointment is canceled. When will I be able to come again?
The LATER clinic of the Princess Máxima Center will gradually start again from May 11th. The LATER clinic will contact you for a new appointment.

My child has an appointment on the outpatient clinic, but I have a cold. What should I do?
As a parent with a cold, you are not allowed to enter our center. If there is no other option, report this as soon as you enter our center and the hostess will give you a mouth mask.

Am I allowed to receive visitors in the Princess Máxima Center?
Parents can always be with their child. From June 1st brothers and sisters of the child can also visit the Princess Máxima Center again. Siblings are asked to go directly to their brother's of sister's room to minimize crowds in the building. This means you go straight back outside after a visit and, for example, do not play in the Máxima or go to the restaurant. All family members must be in good health. Other visitors are temporarily not allowed.  

Are siblings allowed to join us when my child has an appointment or treatment in the Princess Máxima Center? 
No, unfortunately this is not possible at the moment. 

What if my child is in aplasia and gets infected?
For a child with lower resistance, the treatment after possible infection with the coronavirus is the same as for a child with a normal immune system.

What if, as a parent or one of your other children, you get infected with the virus? What should you do then?
In this case, follow the advice of the GGD. It is then not possible for a parent to visit the Princess Máxima Center.

What if there is a ‘suspicious’ patient at the Máxima?

In case of a child with symptoms of the flu, a special protocol is in place. If there is a suspicion of the coronavirus, according to protocol, screening and isolation are taken care of.

What measures do healthcare workers (such as doctors, nurses, etc.) take against the virus?
Besides the aforementioned measures, the Princess Máxima Center has strict hygiene guidelines for e.g. hand hygiene. At various places in the Princess Máxima Center you'll find pumps with disinfectant, so parents/caretakers and visitors can also clean their hands. They are expected to use these pumps frequently. Besides that the social distancing measure of 1,5 distance is also applied by our staff.

Is my child undergoing treatment in Princess Máxima Center extra receptive to the virus?
The children with cancer who are in treatment often have a lower resistance. Therefore they are receptive for infections. Currently, we know that children are at relatively low risk, also children with cancer. As far as we know, there are only few children with cancer worldwide who were infected by the corona virus and none of them got very sick. In the Netherlands we share this experience.

Does the antibiotics that my child uses help to protect against the virus?
Antibiotics only work against bacteria and not against a virus, so your child is not protected against the corona virus by them.

I have had cancer as a child, am I extra susceptible to the virus? 
Most childhood cancer survivors are probably no more susceptible than people who did not have cancer as a child. Survivors with specific late effects (eg from the heart or lungs) may experience more complaints. For more information about the coronavirus in survivors click here or take an look at the page of the LATER outpatient clinic.

My child has a PAC, should I be worried about the coronavirus?
A PAC does not require any additional measures. There is a risk of a bacterial infection, but this is not an entrance for viruses.

As a parent of a child with cancer, do I need to wear a mouth mask or take other protective measures?
No, that's not necessary, unless you have flu-like symptoms. Only in the case of isolation and certain medical procedures mouth masks are worn, as usual, by medical staff and healthcare workers. Normal hygiene measures, such as frequent washing of hands, coughing in the elbow, 1.5 meter distance and using paper handkerchiefs, are sufficient.

Can my child safely go to a shared care center for treatment? How does this referral work?
The treatment in the shared care centers (20 hospitals in the Netherlands with which the Princess Máxima Center works closely together) is safe. Before your child goes to a shared care center for further treatment, the situation and policy against the coronavirus in the hospital in question will of course first be examined. We follow the measures of this hospital before the referral takes place.

My child just finished treatment, is my child now extra susceptible to the Covid-19 virus?
No, in principle, the immune system is equal to healthy individuals. Except for children after a stem cell transplant, for example, it can take a bitlonger. It is important to note that children generally seem to suffer less from the coronavirus than older people.

Can children go back to school from May 11th?
The government has announced that primary schools, childcare and special education will reopen from May 11th. As far as we are concerned, this also applies to children who are being treated in the Princess Máxima Center. If there are no serious reasons, for example shortly after a bone marrow transplantation, they can go back to school. Siblings of children undergoing treatment can also go to school.

Are the activities and school for children in the Máxima continuing?
Unfortunately, the activities and events for children at the Princess Máxima Center have been temporarily halted as a precaution. All bedside games, crafts and music activities will continue online as much as possible. Live activities and events for children (and parents) in the center will not take place for the time being.

The daily 'school in the classroom' is still closed, but lessons in the rooms are given (in consultation) to children in primary school age. The facilities are closed, such as the day care for brothers and sisters, the living rooms (open for cooking on appointment or accoring to the schedule), the Muziekids Studio and the theme room Make-a-Wish (Make-A-Wish can be reached via 035-2035300 or info@makeawishnederland.org)

The Haarwensen salon remains available by telephone for parents and children. Every effort is made to provide the children their hair work.

We have collected tips for parents and children for online and offline activities. Here you can read how to keep moving during this time of the corona virus.

The restaurant will (partially) close, where can I eat now that my child has been admitted?
As of Saturday, March 14, precautionary measures will apply in the restaurant, for both parents and children and employees. The restaurant's distribution counter is open from 07.30 to 20.00. A wider range of food and drink to take away (Grab & Go) is available. Parents, children and care workers can use the restaurant, which will have fewer tables and chairs. The espresso bar remains open on weekdays and Grab & Go is also sold there.

Will the counter of VOKK stay open?
Certainly, especially now a parent supporter can be of great help. From Monday March 16 onwards the counter is open during working days and weekends on regular opening hours. Of course you can also reach the VOKK by phone at 030-2422944 or by e-mail.

Am I allowed to work as a parent in (geriatric)care?
You are allowed to work in (geriatric)care, as long as you dot not cough, have a cold and/or are ill. We also advice you to keep your distance (1,5 to 2 meters) to other people as much as possible. 

Are there any issues with the supply of medicines due the coronavirus?
Currently there are no drug shortages due the coronavirus COVID-19. These may come about in the future if raw materials or medicines from China and India are imported to Europe less often. The availability of medicines is under the attention of the Ministry of VWS and the professional association of pharmacists. For the moment there are no changes in the quantities of medicines we give out to our patients. The pharmacy of the Princess Máxima Center makes every effort to continue to provide continuity of medicines.

Would you like more information?
Here you can read all the measures we have taken. For more information, we refer you toRIVM.nl. For specific questions about the situation in the Princess Máxima Centre, please contact telephone number (088) 972 5123 or e-mail.