For specific questions about the situation in the Princess Máxima Center, parents can contact the special corona phonenumber: (088) 972 5123.
What measures will the Princess Máxima Center take after July 1, 2020? On this page we answer the frequently asked questions of parents and children. These are updated as the situation changes.
I have an appointment at the Princess Máxima Center soon. Will it go ahead?
If your child is under treatment now, the appointment will definitely go ahead, unless your child has a cold. Then please contact the doctor’s assistant at the outpatient clinic first (088) 9725123.
My child has an appointment at the outpatient clinic, but I have a cold. What should I do?
In principle, a parent with a cold is not allowed to come along to the hospital. If there is really no other way, report this immediately upon entry and the hostess will give you a face mask.
My child has an appointment at the outpatient clinic, can brothers and sisters come?
Brothers and sisters are welcome at the outpatient clinic. To avoid crowding in the outpatient clinic, we ask you to wait elsewhere in the building or outside, keeping your telephone or buzzer at hand. You will be notified when your appointment is about to start.
Are visitors allowed at the Máxima?
Visitors are welcome, but we ask visitors to go directly to and from the parent-child room in order to avoid crowding in the building as much as possible. This means leaving the building immediately after a visit, and, for example, not going to play in the Máxima or to the restaurant. All visitors must be in good health. Of course you can also meet outside.
Can I come to the Máxima Center if I have been abroad?
This is due to the situation in the country (yellow, orange, red). Stick to government regulations and follow the advice about possible home quarantine after a trip or contact with an infected person.
What if your child is in aplasia and becomes infected?
For a child with lower resistance, the treatment after possible infection with the coronavirus is the same as for a child with a normal immune system.
What if, as a parent or one of your other children, you get infected with the virus? What should you do?
In this case, follow the advice of the local health authority (GGD). In that case, you as a parent cannot come along on a visit to the Princess Máxima Center.
What if there is a suspected patient at the Máxima?
A child with flu symptoms follows a special protocol. As soon as there is a suspicion of the coronavirus, screening, care and isolation take place according to protocol.
What measures do healthcare professionals (such as doctors, nurses, etc.) take against the virus?
In addition to the measures taken, the Máxima applies strict hygiene guidelines for hand hygiene, among other things. At various places in the Princess Máxima Center, there are pumps with disinfectant, allowing parents/carers and visitors to clean their hands. They are expected to make frequent use of it. In addition, everyone is of course required to stay 1.5 meters apart from each other.
Is my child under treatment at the Máxima more susceptible to the virus?
Children with cancer who are being treated often have a worse immune system. This makes them susceptible to infections. We now know that children are largely spared from the coronavirus, even children with cancer. As far as we know there are only a few children worldwide with cancer who have become ill due to the coronavirus during treatment. They were not seriously ill. So far, this is also the experience in the Netherlands.
Do the antibiotics my child is taking help against contracting the virus?Antibiotics only work against bacteria and not against a virus, so your child is not protected against the coronavirus.
I had cancer as a child. Am I particularly susceptible to the coronavirus?
Most survivors of childhood cancer are probably not more susceptible than people who have not had cancer as a child. Survivors with specific late effects (for example, on the heart or lungs) may experience more symptoms. For more information about the coronavirus in survivors, please click here or take a look at the LATER clinic page.
My kid has a PAC. Should I be worried about the coronavirus?
No additional measures are required for a PAC. This presents a risk of bacterial infection; it is not an entrance for viruses.
As a parent of a child with cancer, do I need to wear a face mask or take other protective measures?
No, that is not necessary, unless you have flu symptoms. Normal hygiene measures, such as frequent hand washing, coughing in the elbow, 1.5 meters’ distance and using tissues, suffice. Only in the case of isolation nursing and certain medical procedures are face masks worn, as usual, by medical staff and healthcare professionals.
Can my child safely go to a shared care center for treatment? How does this referral work?
Treatment at the shared care centers (20 hospitals in the Netherlands with which the Princess Máxima Center works closely) is safe. Before your child goes to a shared care center for further treatment, the situation and policy against the coronavirus at the hospital in question will of course be examined first. We follow the measures of this hospital before making the referral.
My child has just finished treatment, is my child now particularly susceptible to the COVID-19 virus?
No, in principle, the defense is equal to that of healthy people. Except for, for example, children after a stem cell transplant; then it can take a little longer. It is important to note that children generally seem to suffer less from the coronavirus than older people.
Can children go to (their own) school again?
Yes, even children who were or are still being treated at the Princess Máxima Center are allowed to go back to school. If there are no compelling reasons, for example shortly after a stem cell transplant, they can go back to school as normal. Siblings of children undergoing treatment can also go to school as normal. The school at the Máxima is open Monday to Friday from 10 a.m. to 12 noon. In consultation, the teachers also teach in the parent-child room.
Will the activities and school for children at the Máxima continue?
Activities and events at the Máxima
All play, craft and music activities at the bedside will continue as much as possible. Many activities are available online. Live activities and events for children (and parents)are organized at the center, subject to the 1.5-meter rule.
The facilities are open at specific times, such as the play center for siblings, the living rooms (open for cooking by appointment/according to schedule), the MuzieKids Studio (by appointment) and the Make-a-Wish theme room (Make-A-Wish can be reached via 035-2035300 or email@example.com).
The Haarwensen parlor opens on Monday, Wednesday and Friday from 12 noon to 3 p.m., and can be reached by telephone for parents and children via (0297) 745300. It is also possible to provide children with a hair work through 30 centers throughout the Netherlands.
Is the VOKK desk in the hall of the Princess Máxima Center open?
Yes it is, especially now, a support worker can help if you need it. The VOKK desk is open on weekdays and weekends during regular opening hours. Of course the VOKK can be reached by telephone at 030-2422944 or by email.
Would you like more information?
Here you can read about all the measures we have taken. For more information, please visit RIVM.nl. For specific questions about the situation at the Princess Máxima Center, please email us.