Ask the doctor's assistant at the Princess Máxima Center for access to the portal. Once we have set up your access, you can log in with your DigiD. Access must be given physically at the Center itself. This is for safety and security reasons, to ensure that the right people are given access to the right records.
If your child is a patient at the Princess Máxima Center, you first require authorization to gain access to the portal. More information on this is provided elsewhere in these FAQs. You can download the authorization form here.
Go to the website and click on 'Log in with DigiD'. You can log into the portal with your DigiD. Unfortunately, if you do not have a DigiD, you cannot log in.
There are two ways you can log in with your DigiD: via an SMS code or by means of the DigiD app.
Log in with DigiD via an SMS code
Use your DigiD user name and password to log in. A code will then be sent to your mobile phone.
Logging in with the DigiD app
When using the DigiD app, you log in with a QR code. If you do not have this app, you must first install and activate it.
No DigiD? Here's how to apply for it:
- Open the internet.
- Go to: digid.nl.
- Click 'request digid'.
- Follow the steps provided.
- Note: You will be asked to provide your email address and telephone number, etc.
- You will receive the letter containing instructions for activating DiGiD within 5 working days through the post.
- The Princess Máxima Center does not yet have your Citizen’s Identification Number (Burgerservicenummer (BSN)) on file or that of your child. Consequently, the portal remains closed.
- DigiD can malfunction.
- Have you saved the link to your favorites? If so, we recommend you remove the cookies in the internet options and/or delete them in your browser's history/cache.
- You have not yet been authorised. If you have not yet completed the authorisation form, you cannot log in yet. You can fill this form at the central desk.
- If this does not solve the problem, we recommend you phone the UMC Utrecht patient help desk (088 756 88 90)
Up to age 16
For children aged 0–12, a parent or caregiver can request authorization. For children aged 12–16, the child must also sign the form to give their consent. You can read how this works below.
Authorizing via one of the doctor’s assistants
Authorizations require a form. You can download the form here or pick one up at the doctor's assistant desk on the 2nd or 3rd floor. Bring the completed form along with a valid ID to the doctor’s assistants. They will process the authorization as soon as possible. Once it has been processed, you can log in to the portal using DigiD.
Authorizations can only be submitted in person at the center, not by email or post. This is to ensure everyone’s safety and to make sure that the right people get access to the right medical file. Each parent who would like access to the file must go through this procedure.
From age 16
From the age of 16, any previous authorization automatically expires. From this point on, only the child has access to the patient portal. The child can grant access via DigiD if they wish.
Authorizing via DigiD
Are you 16 or older? Then you can authorize someone to log in to your patient portal on your behalf. This can be done via DigiD Machtigen (DigiD Authorizations).
What is DigiD Machtigen?
DigiD Machtigen allows you to give online permission to someone you trust, like one of your parents. That person can then use their own DigiD to log in to your patient portal and help arrange things for you. For example:
- send an e-consult,
- request a repeat prescription.
You can request the authorization at machtigen.digid.nl. You can also revoke the authorization at any time.
- If you have a question for a healthcare provider about medical information in the portal, send an email to your department's nurse specialists.
- Do you have a question about an appointment posted in the portal? The appointments in the portal are often not yet definite. The scheduling office will contact you by letter, telephone or email as soon as an appointment is definite. This information is therefore indicative. Still have a question? Contact the planning office via 088 9727272.
- If you have a technical question regarding the functioning of the portal (logging in, authorizing, etc.), ask a counter at the Center or contact the UMC Utrecht help desk on 088 756 88 90 or at patientenportaal@umcutrecht.nl.
As from the age of 16, the authorization that was previously granted automatically expires. From that age on, only the child has access to the patient portal.
If the child is unable to give informed consent, the authorization can remain in effect until the age of 18, at which time the authorization expires and only (you as) a guardian or mentor can gain (temporary) access to the child's portal.
To process your experiences anonymously and compare them with other hospitals, we share your contact details with Expoints. This includes your name and e-mail address. Participation is voluntary; you can decide for yourself whether to complete the questionnaire. If you object to us sharing your contact details with Expoints, please send an e-mail to secretariaatzorg@prinsesmaximacentrum.nl. You will then not be contacted for completing this questionnaire.
It is good to know that consultation reports absolutely do NOT disappear. Due to the transition to the new electronic patient record, they are temporarily not visible to parents and children, but ARE visible to healthcare providers. So if you need more than just the information in the summary, ask the healthcare provider to show this and possibly forward it to you.
- For medical questions, contact the primary care provider or nurse specialist.
- For questions about appointments, contact the scheduling office via 088 972 72 72.
- For all other questions regarding the UMC Utrecht patient portal, email